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解放军潜艇“猎杀潜航”
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凤凰网商业 > 资讯 > 正文
天津联通营业厅缩短业务办理时间得好评

2013年07月26日 14:42
来源:凤凰网商业

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 为了更好的为客户提供优质快捷的服务,全面提升联通营业窗口的服务水平,天津联通汉沽分公司采取多种措施,缩短营业厅业务办理时长,初步取得成效。

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为有效缩短客户进入营业厅后办理业务的等候时长,天津联通汉沽营业厅加强客户进厅后的咨询分流工作,安排专人负责主动引导客户,营业厅为排队等待办理的客户发放业务宣传手册,主动向客户宣传联通最新的优惠活动,让客户选择更适合自己的产品。而且,在业务高峰期增设综合业务受理台席,利用自助终端等智能设施为客户进行业务查询、缴费及简单的业务办理。减少了前台的排队等候客户量,大大节省了客户的时间。

现此措施已大大的缩短了营业厅的平均等候时长,并获得了客户的认可和好评!

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