张家界联通强化用户通信需求提供便捷服务
2013年12月25日 10:16
来源:凤凰网商业
为进一步满足用户的个性化通信需求,张家界联通除了官方“网上营业厅”外还有“手机营业厅”、“短信营业厅”等,形成了完善的电子服务渠道体系,为用户提供话费查询、流量查询、积分查询、套餐变更、账单查询、增值业务定制等多项实用功能,并推出多款客户端,包括iPhone版、android版、symbian版等,几乎所有主流手机操作系统都能安装“手机营业厅”,已成为广大联通用户身边的营业厅。
随着智能手机的普及,张家界联通还为开通GPRS流量套餐的2G、3G用户默认开通流量提醒功能,该功能可以按天、按周及流量10%剩余提醒,于此同时还细化了套餐余量提醒、占线来电提醒、用户开机提醒等其他功能,为用户提供全方位“无缝”提醒服务。同时,为保障用户的缴费便捷,用户除了在传统渠道进行缴费外、还可通过网上营业厅、手机营业厅足不出户即可缴费。另外,张家界联通还特别推出了银行代扣业务,用户只需将自己的银行卡与自己的手机进行绑定即可无忧享受不停机待遇。这些便捷性的服务受到了用户的普遍欢迎与好评。
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